Transfer or resale of a Product will automatically terminate warranty coverage with respect to that Product. This limited warranty is not transferable to any third party, including but not limited to any subsequent purchaser or owner of the Product. This limited warranty is applicable to end users in the United States and Puerto Rico.
Seller will, at its sole and absolute discretion, either repair or replace a Product which unit may use refurbished parts of similar quality and functionality if found by Seller to be defective in material or workmanship, or if Seller determines that it is unable to repair or replace such Product, Seller will refund the purchase price for such Product, provided that the subject Product i is returned to a Seller authorized service center within the one year warranty period, and ii is accompanied by a proof of purchase in the form of a bill of sale or receipted invoice which evidences that the subject Product is within the one year warranty period.
After the one year warranty period, you must pay all shipping, parts and labor charges. In the event that the product is deemed un-repairable or has been removed from the list of products supported by the Seller, you will only be liable for shipping and labor charges. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.
This limited warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction. For warranty service information, please call the following telephone number: , or return to the point of sale for the products. If the warranty has expired on the device, charges may apply. We rely upon R2-certified recyclers with industry-leading data sanitation and security tools to protect you against data theft.
The R2 Standard focuses on the performance of electronics recyclers in the areas of:. Companies choose an R2 recycler for security and compliance. An R2 certification addresses all areas of concern from data breach due to improperly discarded IT equipment to reuse and remarketing. Shop Phones. Smart Home. Your cart is empty. Support Center.
Contact Us. User Guides. Request Repair Service. Return Policy. Warranty Information. Customer Support E-mail: devicesupport zteusa. Please follow the instructions below to request repair service. Request an RMA Number: Call customer support at , Monday to Friday, AM to PM CT Once an RMA number is secured, you will receive instructions on how to ship the device Prior to shipping the device please ensure you have completed the following: Back up all data, pictures and contacts Once everything is backed up, erase it from your device Disable any password protections Remove any SIM or SD cards Do not include any accessories cables or chargers unless requested by customer service Please follow the instructions below for shipping your device.
Pack it securely and put the RMA number on the OUTSIDE of the box Turn around time is usually 5 business days once the device is received at our facility Your device will be re-flashed and reset to original factory settings when we ship it back to you.
Check your repair status here. ZTE will email you detailed instructions for shipping your device, what to include, etc. Pack the items carefully to prevent damage during shipping and include all accessories, materials, and original sales collateral. Include a copy of the original sales receipt as well as the email printout showing your RMA number.
The customer is responsible for shipping the device to ZTE. It is strongly recommended to use an insured shipping method with a tracking number. ZTE is not responsible for ensuring your device reaches our service center. Upon receipt of your return, ZTE will inspect it for damage and that it includes all the original sales materials. Once approved, your refund will be processed within 10 calendar days. If your return is found to have customer induced damage, it will be returned to you without refund in the condition that ZTE received it.
If there are any questions during the process, you can contact ZTE by phone or email at devicesupport zteusa. Software Informer is a utility that has been designed specifically for those users who care to keep their applications functional and ready for any task that might arise. More Epson Software Updater 4. More IObit Software Updater 4.
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